Returns & Exchanges

At mophie, we stand behind the quality of our power solutions and offer a 30-day money-back guarantee for all products purchased directly from our website. If you are not completely satisfied with your purchase, you can return your item for a full refund or exchange within the specified timeframe.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your mophie device in its original packaging, including all cables, adapters, and manuals that were included in the initial shipment.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old shipping labels are removed.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number; once received at our facility, your refund or exchange will be processed within 7-10 business days.